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TrekkSoft Help Center
FAQs
FAQs
Frequently asked questions and answers to TrekkSoft
TrekkSoft Glossary: Explanation of Terms
I need help with TrekkSoft. Who do I reach out to?
API Update - 8th April 2026
Reports FAQs: Common Accounting and Reconciliation Questions
GDPR compliance: How to anonymize and erase guest data
Bookings, payments and refunds
Where can I find the Activity ID?
Refunds FAQs: Processing States, Payyo Balances, and Gateway Rules
Updating and Recalculating Reports: Fixing data discrepancies
Phishing Attempts: How to Identify and Avoid Account Scams
How to issue a Partial refund to customers
Schedules and Prices
Schedules: Why and How to Fill Out the Special Tagline
How to change the start date and time for an activity that has confirmed bookings?
Payment gateway
What is a payment service provider (PSP)?
What is the difference between TrekkSoft and other online payment solutions?
Account and subscriptions
How do I cancel my TrekkSoft subscription?
Website Builder
How to Choose or Change Your Website Theme
How to Embed a Google Maps API Key on Your Website
Email - Template/Reminders
How to setup Pre/Post Trip reminders
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