Reports' inaccuracies

Issue with our automated daily recalculation process, which is affecting the accuracy of the sales/turnover data reports resulting in missing baskets, no shown data or negative numbers in the reports.

If you are experiencing this issue, the re-calculation will be a temporary fix until issue is permanently solved.

• Go to the sales or turnover report section
• Use the “recalculate” button
• Select a small time frame for recalculation, ideally no more than one month at a time. For example, to obtain correct data for a quarter, please recalculate January, then February, and finally March individually
• Once data is updated, you will receive a confirmation by email
• After recalculation, download or access the report again to see the correct information

Should the error persists or you need any assistance with the recalculation, please contact support@trekksoft.com