I need help with TrekkSoft. Who do I reach out to?

Get help from related team about your queries

Last update [November 14, 2023]

Do you have an unrecognised transaction on your credit card? You likely booked a touristic activity via our merchants. Please verify the company names on the credit card statement. If in doubt please reach out to support@payyo.ch.

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For Technical questions with TrekkSoft, email support@trekksoft.com. Alternatively, you can reach out to us via the Help Desk in the Backoffice. They can help you with questions like:

How do I setup my rental schedules?
Do you know why I can't see the "Book Now" button on my website?
My schedules are not appearing for September, I think there might be a bug. Can you take a look at my Backoffice setup?

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For Questions about Payyo, email support@payyo.ch. They can help you with questions like:

Why have I not received my payout for last week?
My customer cancelled their booking a few weeks ago but have not received their refunds. Are there any issues with the refund?

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For Questions about your TrekkSoft account, reach out to your Account Manager or support@trekksoft.com. They can answer questions like:

How do I add an additional payment currency to my account?
How do I make the most out of my TrekkSoft booking system?
I would like to use the Partner Network. Can you introduce me to other local operators using TrekkSoft?