Saving Activities and Avoiding 406 Errors

Overview 

When editing or saving an activity in the Backoffice, you may sometimes encounter the error message:

“406 Not Acceptable”

This error usually appears when certain text or formatting in your activity fields is blocked by our security system. Don’t worry — this is not a system outage, but rather a safeguard to protect your account and data.

Why Does This Happen?

TrekkSoft uses a firewall to prevent unsafe code from being saved. Some text formats can look suspicious to the firewall, even if they are harmless. Common causes include:

• Hidden formatting copied from Word, Google Docs, or other websites
• Javascript links (e.g., href="javascript:...")
• Curly brackets {} or unusual quotes in link code
• Email links created with scripts instead of simple mailto: links

Example

Before (blocked):

html

<a href="javascript:webmail.View.mailto({mailto:'info%40example.com'})">info@example.com</a> 

After (accepted):

html

<a href="mailto:support@example.com">support@example.com</a> 

How to Fix It

1. Copy your text into a plain text editor (Notepad or TextEdit).
2. Remove hidden formatting, smart quotes, or embedded scripts.
3. Replace any javascript: links with standard mailto: links.
4. Paste the cleaned text back into TrekkSoft.
5. Save the activity again.

Tips for Clean Formatting

• Use TrekkSoft’s built‑in text editor for styling (bold, italics, lists).
• Avoid copy‑pasting directly from Word or Docs — paste into a plain text editor first.
• For email addresses, always use the format:html

  <a href="mailto:support@example.com">support@example.com</a>