Frequently Asked Questions POS and mPOS Webinar September 2021

Find below all questions we covered during our POS/mPOS webinar in September 2021.

1. What will happen with the Admin Desk and the “Quick Book”?

The Dashboard view in the Admin Desk will stay the same. The only thing that will change is that when you click on the “book” button for a specific trip, this won’t forward you to the Agent/Booking Desk anymore. Instead it will forward you to the POS Desk directly into the selected trip. Next step would be to select price categories, same like you do so far in the Booking/ Agent Desk. 

For the “Quick Book” button it will be the same. When you click “Quick Book” this is currently showing you a popup with all the next trips, similar to the Dashboard view. If you click “Book” here, it will take you to the POS Desk directly. 

2. How is the change from Booking Desk to POS Desk relevant to suppliers?

Mainly the POS Desk is used by agents and resellers to sell tours directly on site. But for suppliers who use the Booking Desk now for instance to book in customers who call, they will after October 31st, start to use the POS Desk for taking those bookings. 

3. Can we take custom tours via the POS Desk?

In the POS Desk we don’t have the option for Custom Tours at the moment. We’ll discuss it internally and come back to you. 

What we already have implemented in the POS Desk is the Private Price Category option. This means, if the Price Categories that are set up by default for a schedule, don’t suit you, you can actually create a custom price category for the guests and set the price for it. 

If you click on "Add new custom price category", the following popup window will open. Here you can define the number of seats which  this price category will occupy, as well as the price and the overall number of bookings. 

4. How to deal with custom fields, e.g. guest custom field for phone number, in the POS Desk?

All custom fields (e.g. for users or guests) which you’ve set up in the back office and enabled for the activity, will also be asked in the POS checkout process. To a more detailed guide on how to set up custom fields in the back-office please check this link

Example: Pick up location as a guest custom field: 

5. Besides the PDF export for the guest manifest, is there also an excel export?

No, currently we only have the export for the guest manifest as a PDF file. However you can always click in where says “Guest Manfist for xxxx Activity” and this will take you to the manifest in the admin desk, from there you have access to download a CSV export. 

6. Can we send payment links out of the POS Desk?

No, this functionality is not yet available. We'll inform you as soon as it is. 

7. What is the function of the field "buying user" at the checkout page?

In the Checkout Page on the right side, you see these fields: Buying user's email and Buying user. 

Normally the buying user is the booker, meaning the one who is taking the booking. If you work with agents who sell via the POS Desk, then this field will by default be set to the logged in agent. Keep in mind that this name and email address is the one used to send the booking confirmation email with the tickets.

8. Is there functionality to tag a guide on a particular tour for reporting purposes?

We don’t have a specific field for guides right now on the POS Desk.

You can use our resource management to assign guides to your tours. Find more information here

9. Can we integrate the Shop as well on our website or is this only available on POS Desk?

Yes, if you use the Booking Widget, go to your Admin Desk, on the left side click "Settings" - "Booking Widget". Here you can also select "Shop Items" and create "book now" buttons to be integrated on your website. Find more info about shop items in this guide we put together for you.

10. How will the agent reporting work when Agent/ Booking Desk is gone?

In the POS Desk we have a “Report” button. This is currently forwarding to the Agent Desk Reporting section. 

This section with the reporting and commission calculation will still be accessible when the Booking Desk is removed. Also, the widget section will stay the same. Here, we will update this section with the new widget codes shortly. 

11. Will my agents still have the same permissions?

Yes, the permissions you set in the Backoffice in your Agent Section do also apply for the POS Desk. If you want to learn about how to set up an agent and their permissions we recommend you take a look to the this guide

12. Is it possible to connect the APP with a cash desk or a portable receipt printer?

Yes you can connect the mPOS with a credit card reader (iMIXPay-BL) as well as with a printer (StarIO).  

You find more information for the Card Reader here. Shortly, we will update the articles about the credit card reader and printer. 

13. Is there any action needed from our side before September 30th/ October 31st? 

The only action you have to take is making yourself familiar with the POS and the mPOS. If you see certain processes, where you are unsure how to do it in the Point of Sale Desk, feel free to reach out to us. Apart from that, there is no action required from your side.