Manage bookings

Allow customers to request a date for their trip with Activity Inquiries

This article will let you know about how to manage guest inquiries per activity

     

    Important: Only Agents with the permission enabled to create a custom trip can convert an inquiry into a booking (Want to know more about permissions? Click here)  

     

    Activity Inquiries allows customers to request to join a trip regardless if there’s a trip scheduled for the day or not. If you decide to accept the booking, a Custom/private activity booking can be made without a pre-assigned schedule.

     

    To create an inquiry activity, you’ll first need to create an activity.

    1.  Once the activity is created, you can activate the Inquiry option. From the activity overview                  page, select the activity. Then, go to Activity Info tab



    2.    Scroll down and find Advance options. Go to Activity Settings
     and check the box for the Inquiry          option.

    Once this option has been enabled, an inquiry button will appear on the activity page. Your customers will now be able to send your booking inquiries. 

     

    When a customer clicks on the inquiry button, they will be prompted to complete a booking inquiry form. The fields in the form can be edited to make sure you’re collecting relevant information.

     

     

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    How to retrieve Activity Inquiries

     

    Whenever a booking inquiry is made, a notification email will be sent to you with all the information about the inquiry.

    To retrieve this inquiry, go to Bookings and then Inquiries from the left side menu.

    inquiriesmenu

     

    You’ll be able to contact your customer at the email address you’ve collected from the Inquiry form

    inquiriesmenu2

     

    From this view, you can:

    • Create a booking with the given details
    • Delete this inquiry