Discount codes and gift cards
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Discount Codes

Discount codes are codes offered to customers as a purchasing incentive that reduces the price of an order by a certain percentage amount

Here is a quick rundown of the topics we will discuss in this article (click a link if you wish to jump ahead to that section):

     

     

    What are Discount Codes?

    Discount are codes created which when applied to a product, a percentage is deducted from the full ticket price.

    You can apply discount codes to specific activities, schedules and/or set a maximum number of uses for each discount code created.

    Note: Discount Codes are only applicable to guests and do not work with Add-ons or Shop Items.

     

     

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    Where Can Guests Use A Discount Code?

    Your guests can use the discount code while selecting the number of people they are purchasing an  activity for during the booking process (see in the example booking below):

    discountcodesbooking

     

     

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    How to Create a Discount Code

    To create a discount code, follow these steps:

    1. In your Admin Desk, on the left-hand menu, navigate to Promotion > Discount Codes and Gift Codes
    2. Now, click the Add Discount Code button located in the top right (as shown below).

    newdiscountcode

     

    Once in the create a new discount code screen, you will need to complete the necessary fields mentioned below (be aware, any option below marked with a (*) is a mandatory field) :

      • Code* - Enter the code that you would like your customers to use. For example, if you're running a summer campaign and want to allow discount codes to be used, you could use a code similar to ‘AmazingSummer’ (discount codes are case sensitive).
      • Expiration Date - Enter the date this discount code may be used until.
      • Maximal Usage* - Enter the number of times the discount code may be used. 
      • Discount* (%) - Enter the discount percentage you would like to offer your guests (e.g. to allow 10%, add the number 10 into the field without the percentage symbol). 
      • Applicable for activities started since and until - You can enter dates for activities that this discount code can only apply to i.e. If an activity is outside of the selected dates, the activity will not include the discount
      • Limit to Activities - Select the tours and activity schedules you would like to associate this code with. If you would like this code to apply to all of your tours/activities, leave all of the checkboxes blank (all activities should show in the right-hand side box). 
      • Limit to Schedules - This option allows you to specify which schedule for each activity you would like to limit this discount too. As mentioned above, if you would like this code to apply to all of your tours/activities, leave all of the checkboxes blank.
      • When you have updated all fields, click the Save button.

     

     

     

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    Generating Multiple Discount Codes

    You can simultaneously generate multiple discount codes with randomly generated numbers and letters. This option can be very useful to provide customers with a unique code to share with their friends and families.

    To create multiple discount codes, follow these steps:

    1. In your Admin Desk, in the left-hand menu, navigate to Promotion > Discount Codes and Gift Codes.
    2. Now, click the Generate Codes button located in the top right (as shown below)

      generatecodes
    3. Complete the four fields shown below (all fields are mandatory):
      • Number of codes generated - Choose how many codes you would like to generate
      • Discount Code Length - Enter the number of characters you would like the code to be 
      • Max Usage - Enter the number of times the discount code may be used
      • Discount (%) - Enter the discount percentage the code will be worth

    3. After completing all four fields, click the Save button.

        4. Once saved, you will see all of the codes you requested in a list similar to the screenshot example below:

        example3

         

         

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        Import Your Own Discount Codes

        You have the option to import your own discount codes via a CSV file. This can be particularly useful if you want to sell tours/activities on discount websites like Groupon.

        To import discount codes/gift codes via CSV:

        1. In your Admin Desk, in the left-hand menu, navigate to Promotion > Discount Codes and Gift Codes.
        2. Now, click the Import Discount Codes button located in the top right corner.

        importcsv

           

          To use a CSV file, the CSV file must be formatted as shown in the table:

          Code Amount Max Usage Limit to Activities Expiration Date
          e.g. code 25 10 281989 281983 26/11/2020'

           

           

          Each column is explained below: 

          • Code - Enter the code you wish to use for the discount e.g. 'SUMMERDISCOUNT' or WINTERSALE'  
          • Amount - Enter the percentage amount you wish to allow for the discounted amount
          • Max Usage - Enter the number of times you will allow this voucher to be used by ALL guests   
          • Limit To Activities - If you want to limit codes to specific activities, add the activity ID here, separated with spaces (Optional)
          • Expiration Date - Enter the expiration date of the discount (with dd/mm/yyyy date format) (Optional)

          Note: You cannot create/upload a duplicate code i.e. which has already been Used/Existing/Deleted. You must create/upload a unique code every time that is unique.

           

          arrowdownsmallClick to download an example CSV File

           

          Once you have imported the file, you will receive a preview of the codes that will be imported (see example below)

          examplecodetest

           

           

           

           

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          Tips for Agents and Resellers

          1. An Agent name can double up as their "Agent Code".
          2. When a customer is referred to you by an Agent, the customer must use the agent's unique code when purchasing from your website so that you can track referrals. 
          3. We recommend creating a Discount Code that matches the Agent Code to create an incentive for customers to use the code. 

           

          backtotop1

           

           

          Last Updated [08/04/2020]