Create CNAME Records to redirect or forward your company's domain to your TrekkSoft domain.
Last update [Aug 21, 2022]
If you want to keep your current domain or get a lot of traffic to your URL, creating a CNAME record for a subdomain is a great solution to redirect traffic from your current domain to your TrekkSoft page. In this case, your TrekkSoft page will appear to be hosted on your original domain's website.
For example, when a client visits "SubDomain.YourDomain.com" the CNAME record will actually cause this URL to display the content from "YourTrekkSoftPage.TrekkSoft.com".
Create a record in your TrekkSoft account
For this step, send us an email at email@example.com and we will set up it for you. Added DNS settings and status can be checked from Settings > TrekkSoft Website Builder > Domains. Here, you will see the subdomains listed along with the status of each subdomain.
Map your CNAME Records to your hosting service provider
Creating a CNAME record can be different depending on your hosting service provider. It is a good idea to refer to your hosting service provider's support section too.
Go to the Domain Name System (DNS) Settings of your hosting service provider section and look for a Create CNAME Record option.
Next, select a subdomain to map, such as "booking" in the example "booking.example.com".
Then, type "cname.trekksoft.com" in the destination field and click Save.
After adding a CNAME record to your website's DNS settings, the status should have a green check mark to confirm that the subdomain is working properly.
Remember to test the subdomain to make sure that it redirects the user to your TrekkSoft subdomain.
If this does not work, contact your hosting service provider for assistance. If the issue persists, please contact us at firstname.lastname@example.org.
Forwarding your "www" subdomain
tours.com → www.tours.com → cname.trekksoft.com (tours.trekksoft.com)
Many companies choose to forward their "www" subdomain to cname.trekksoft.com and then redirect their root domain (tours.com) to www.tours.com.
If this is done, when a customer visits tours.com or www.tours.com, they will view the content on tours.trekksoft.com.
Redirecting your Root Domain
You can also redirect your root domain (i.e. RootDomain.com) to a subdomain (i.e. SubDomain.RootDomain.com or www.RootDomain.com), or forward the root domain to an entirely different domain.
OPTION 1: RootDomain.com → SubDomain.RootDomain.com or www.RootDomain.com
OPTION 2: RootDomain.com → cname.trekksoft.com
In the control panel of your hosting service provider, look for the domain that you would like to redirect, and in the information section, select the "forwarding" option.
You will be asked which subdomain that you would like to forward. To only forward the root domain "example.com" just leave the subdomain blank. To forward all subdomains, type "*" in the subdomain field.
Other things to know
What is an A Record?
An A or Address record (also known as a host record) links a domain to an IP address. Your IP address should point to the following three IP addresses for the root domains. All three should be used in the same field at the same time. The reason we are using three in this case if as a fail-safe. If one domain is having issues, the next one will be used instead. The three domains are:
IMPORTANT! It is possible that your domain provider will require you to add three separate A Records. If you are unsure, check with your domain provider for Support).
When using a CNAME record, existing SSL certificates will need to be installed on our server (TrekkSoft Server) - Previously, this was a paid service we are now offering the SSL certificates to all merchants free!
An SSL certificate will be installed on your website automatically within a few days after completing the domain mapping process.
TrekkSoft's booking system is already encrypted and completely secure. TrekkSoft buttons, hosted websites and widgets also have an SSL certificate installed, so there is no need to worry about the security of these tools or domains.