Redirect your domain to TrekkSoft

Create CNAME Records to redirect or forward your company's domain to your TrekkSoft domain.

    If you want to keep your current domain or get a lot of traffic to your URL, creating a CNAME record for a subdomain is a great solution to redirect traffic from your current domain to your TrekkSoft page. In this case, your TrekkSoft page will appear to be hosted on your original domain's website.

    For example, when a client visits "" the CNAME record will actually cause this URL to display the content from "".

    Creating a CNAME

    To create a CNAME record for your TrekkSoft site, you need to add a record in your TrekkSoft account, then you should go to your current hosting service provider to add the actual CNAME record for your domain.

    1. Create a record in your TrekkSoft account

      Go to Settings > Domains then click on the Map Subdomain button. Here, you will see the subdomains listed along with the status of each subdomain.

    2. Map your CNAME Records to your hosting service provider

      Creating a CNAME record can be different depending on your hosting service provider. It is a good idea to refer to your hosting service provider's support section too.

      Go to the Domain Name System (DNS) Settings of your hosting service provider section and look for a Create CNAME Record option.

      Next, select a subdomain to map, such as "booking" in the example "".

      Then, type "" in the destination field and click Save.

      After adding a CNAME record to your web site's DNS settings, the status should have a green checkmark to confirm that the subdomain is working properly.


      Remember to test the subdomain to make sure that it redirects the user to your TrekkSoft subdomain.

      If this does not work, contact your hosting service provider for assistance. If the issue persists, please contact us at

    Forwarding your "www" subdomain → → (

    Many companies choose to forward their "www" subdomain to and then redirect their root domain ( to

    If this is done, when a customer visits or, they will view the content on

    Redirecting your Root Domain

    You can also redirect your root domain (i.e. to a subdomain (i.e. or, or forward the root domain to an entirely different domain.

    OPTION 1: → or

    OPTION 2: → 

    In the control panel of your hosting service provider, look for the domain that you would like to redirect, and in the information section, select the "forwarding" option.

    You will be asked which subdomain that you would like to forward. To only forward the root domain "" just leave the subdomain blank. To forward all subdomains, type "*" in the subdomain field.


    Other things to note

    A Record 

    Do you have this warning message in your Admin Desk?

    "ATTENTION! ACTION REQUIRED. The domain pointing to your TrekkSoft website will soon be using an outdated IP address. We will stop supporting the IP address on 1 Apr 2020. Please make sure to update this immediately, ensuring that your website remains online."


    This means that you must change your A Record (Address Record) with your domain provider. You need to link your A Record to the three IP address listed below so your site will be directed to Trekksoft correctly.


    To do this, you have two options: 

    1. Log into your domain providers site with your login details and update the A Record. You can reach out to your Domain Provider if you need Support changing this.


    You can email The Trekksoft Support Team can make these changes for you! To enable the Support team to make these changes, you will need to provide this information:

    1. Your domain name providers website

    2. Your 'Username' (for your domain providers site)

    3. Your 'Password' (for your domain providers site)


    What is an A Record?

    An A or Address record (also known as a host record) links a domain to an IP address. Your IP address should point to the following three IP addresses for the root domains. All three should be used in the same field at the same time. The reason we are using three in this case if as a fail-safe. If one domain is having issues, the next one will be used instead. The three domains are:



    IMPORTANT: It is possible that your domain provider will require you to add three separate A Records. If you are unsure, check with your domain provider for Support).

    (If you're unsure about making any changes to your domain provider site, you can contact and provide the information mentioned in the article above).

    DNS Simple

    If you cannot get your forwarding to work correctly for any reason, the final solution would be to use a DNS service, such as DNSimple, to have your website forwarded to your TrekkSoft URL.

    SSL Certificates

    When using a CNAME record, existing SSL certificates will need to be installed on our server (TrekkSoft Server) - Previously, this was a paid service we are now offering the SSL certificates to all merchants free!

    An SSL certificate will be installed on your website automatically within a few days after completing the domain mapping process. 

    TrekkSoft's booking system is already encrypted and completely secure. TrekkSoft buttons, hosted websites and widgets also have an SSL certificate installed, so there is no need to worry about the security of these tools or domains.


    Last Updated [28/04/2020]