Connect to OTAs

Standard marketplace connections on TrekkSoft

    [Updated 23/01/2020]
    Standard marketplace connections use TrekkSoft's standard API to sync your activities, schedules an price category to online travel agents (OTAs).

    This type of connection is a lot simpler for businesses to enable as your activities, schedules and price categories are mapped by the OTA.

    These are the OTAs that fall in this category:

    • Hotelbeds
    • Veltra
    • Get Local 
    • Citybreak
    • Gifting Owl
    • Aoliday GmbH
    • Fjord Norway

     

    Enabling marketplace connections

    Before you can enable a connection with the marketplace, make sure you already have a supplier account with that marketplace. 

    STEP 1: Go to Channel Manager and select Marketplaces

    STEP 2: Find the OTA you would like to connect to and click on "Apply". 

    STEP 3: Accept the "Terms and Conditions and Send an Application".

    STEP 4: Share your Client ID and Secret API Key. 

     

    Client ID and Secret API Key

    You can find that by heading over to Channel Manager > API and Integrations. Then, click on the OTA of your choice in and you'll find your Client ID and API Key. 

     

    Shared activities

    Activities and price categories shared are the same across all low-touch marketplaces.

    To find out which activities you're sharing go to API & Connections > API

     

    What information do you get from these marketplaces?

    Guest information

    The type of guest information you get depends on the marketplace.

    • Customer name - Required
    • Contact details - Email or phone number depending on the marketplace
    • If there's more than one guest booked for the trip, the name of the buying customer will appear with the number of people booked for the trip.

     

    Booking number

    Every basket that comes from a marketplace will include information about which channel the booking came from, as well as the external booking number for that basket.

     

    Sales reports

    We do not receive the payment method used by the customer, or the total price paid by your customer.

    To calculate sales reports, we use the prices listed on TrekkSoft. To find out how much your customers were actually charged, we would advise you to check your marketplace supplier account.