Manage Bookings With The POS Desk: Check-In, Rebook, Cancel or Download Tickets

You can access your Guest Manifest from the POS Desk to view the guest details of your trips. From here, you can manage the booking as you do from your Admin Desk.

Here is what is covered in this article. 

• Check-in Guests
• Rebook Guests to a Different Departure Time
• Rebook Guests to a Different Activity
• Cancel Guests on a Booking
• Cancel Specific Activities from the Booking
• Cancel The Entire Booking
• Download Tickets

Check-In Guests

Go to  Availabilities in the left navigation menu and scroll down your list of activities to find the activity you wish to view the guest manifest for. 

Select the activity and click on the people icon next to the number of attendees. 

A window will pop up where you'll be able to Check-in or Check-out, rebook or cancel a guest. You can also filter for guests by the check-in status or the name of your guests.

Rebook Guests to a Different Departure Time

You can rebook guests from the Availabilities page or the Bookings page.

From the Availabilities page, access the guest manifest and click on the '...'  symbol next to the guest which you would like to rebook.

From the Bookings page, open or search for the basket where the guest is listed, select the activity, then click on the '...' symbol and select "Rebook guest".

 

Now, simply select the new departure for this guest.

 

Rebook Guests to a Different Activity

You can rebook all guests for a booked activity in one basket from the Bookings page.

Open or search for the basket in which these guests are in, and click on the '...' symbol next to the activity.

Then, select a new activity or departure time to complete the booking. 

Cancel Guests on a Booking

You can cancel guests from the Availabilities page or the Bookings page.

From the Availabilities page, access the guest manifest and click on the '...' symbol for the guest you would like to cancel.

 

From the Bookings page, open or search for the basket in which this guest is listed, select the activity to view the guest list and click on the '...' symbol.

 

Cancel Specific Activities from the Booking

Cancel all guests for a booked activity in one basket from the Bookings page.

You can open or search for the basket in which this guest are listed and select the '...' symbol next to the activity.

 

Cancel The Entire Booking

You can also cancel an entire booking from the Bookings page.

Simply open or search for the basket which you would like to cancel, and click on 'Cancel booking'.

 

Download Tickets

You can also download the guest list, booking item and booking tickets from these sections.

The guest and activity ticket can be accessed by again clicking on the familiar '...'.

To download all tickets associated with a basket, access it by opening a basket and clicking on 'Download ticket' in the bottom right corner.