Manage bookings with the POS Desk: Rebook, Cancel or Download tickets

Rebooking

Rebooking Guests

You can rebook guests from the Availabilities page or the Bookings page.

From the Availabilities page, access the guest manifest and click on the '...'  symbol next to the guest which you would like to rebook.

From the Bookings page, open or search for the basket where the guest is listed, select the activity, then click on the '...' symbol and select "Rebook guest".

Now, simply select the new departure for this guest.

Rebooking Booking Items

You can rebook all guests for a booked activity in one basket from the Bookings page. Open or search for the basket in which these guests are in, and click on the '...' symbol next to the activity.

Then, select a new activity or departure time to complete the booking. 

Cancelling

Cancelling guests

You can cancel guests from the Availabilities page or the Bookings page.

From the Availabilities page, access the guest manifest and click on the '...' symbol for the guest you would like to cancel.

From the Bookings page, open or search for the basket in which this guest is listed, select the activity to view the guest list and click on the '...' symbol.

Cancelling Booking Items

Cancel all guests for a booked activity in one basket from the Bookings page.

You can open or search for the basket in which this guest are listed and select the '...' symbol next to the activity.

Cancelling Bookings

You can also cancel an entire booking from the Bookings page.

Simply open or search for the basket which you would like to cancel, and click on 'Cancel booking'.

Downloading Tickets

You can also download the guest list, booking item and booking tickets from these sections.

The guest and activity ticket can be accessed by again clicking on the familiar '...'.

To download all tickets associated with a basket, access it by opening a basket and clicking on 'Download ticket' in the bottom right corner.