Manage bookings

How to re-send confirmation, notification and reminder emails

    If a customer didn't receive a booking confirmation email, a payment receipt or any other PDF documents relevant to their trip, you can always send them again. 


    STEP 1: Head over to the Basket Details for the specific order. To get there, go to the left navigation menu, select Bookings > Overview and then click on Details for the relevant booking. 


    STEP2: Scroll down to PDF Documents


    STEP 3: Find the documents you would like to resend. You can choose to Download the documents and send them via your email account, or you can click on the envelope icon to Send PDF fromTrekkSoft. 


    STEP 4: If you select Send PDF, a new window will appear for you to fill out details of the email. When you're done, click on the green Send now button.