Manage bookings

How to re-send confirmation, notification and reminder emails

If a customer didn't receive a booking confirmation email, a payment receipt or any other PDF documents relevant to their trip, you can always send them again. 


1.   Head over to the Basket Details for the specific order. To get there, go to the left navigation                   menu, select Bookings > Overview and then click on Details for the relevant booking. 

2.   Scroll down to PDF Documents. Find the documents you would like to resend. You can choose             to  Download the documents and  send them via your email account, or you can click on the                   envelope icon to Send PDF from  TrekkSoft. 

3.   If you select Send PDF, a new window will appear for you to fill out details of the email. When               you're done, click on the Send now button.