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      Create Private/Custom Trips

      You can create private/custom trips for your guest as per their requirements apart from the regular trip schedules.

        Last update [June 4, 2022]

        Here's an overview of what we cover in this article:

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        Overview

        A Private/Custom booking can be created for trips that are not bound to a set schedule, or if you would like to create a personalized booking for your guests. You could create custom tours for guests and tailor them to suit your customers; or you accept Activity Inquiries where customers can request a date for the trip, outside your pre-assigned schedule.

         

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        Create Custom Booking

        To allow your team to create Private/Custom bookings, first, edit user permissions to allow your staff or resellers to make custom bookings.

        1. Enable your agent to sell custom tours: To enable the feature for yourself and other users, go to Promotion > Agents & Resellers and search for the Agent you want to edit. To the left, click on the Actions button and select Edit. Here, select the option “Offer Custom Trips”.
          Note that by default, this option is disabled. You’ll have to make these changes manually.  Offer custom trips permission
        2. Create a custom booking: Once the permission is enabled, go to the Dashboard from the left menu bar and click on the Create custom booking option by clicking on the down arrow next to the desired activity schedule. This will redirect you to the POS Desk:
        3. Select custom booking type: You’ll have the choice of a Voucher or Attraction/Trip. A Voucher is not tied to a date or time and is not limited by resources either. An Attraction/Trip, on the other hand, is bound by a fixed date and has limited capacity:
        4. After selecting the type of booking, fill out the trip schedule (Date and Time) and hit Continue:
        5. Add price and slots: Add the custom price and the number of slots you would like to to book:
        6. Add guest details: Add details of the guest added to the trip:
        7. Select payment method: Lastly, you can either register the booking as paid or as a reservation:If registered as a reservation, a unique payment link can be generated that directs your customer to the payment page:

         

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        Video Tutorial on creating custom booking

        Watch the video tutorial showing the step by step instruction on how to create a custom booking for your guest via Admin Desk:

        HubSpot Video