How to re-send confirmation, notification and reminder emails

Here is what we cover in this article:

• Overview
• How to re-send notifications to Guests 

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Overview

Resending documents and notifications is helpful when a guest does not receive their original booking confirmation or related emails. This can happen for various reasons, such as temporary technical issues on the sender’s or recipient’s side, or because the email was delivered to the spam folder. The resend function allows you to quickly deliver important booking information again, helping guests stay informed and prepared before their tour departure.

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How to re-send notifications to Guests

Follow the steps below to re-send the notifications to guests:

1. Head over to the Basket Details for the specific order. To get there, go to the left navigation menu, select Bookings > Overview and then click on any of the column for the relevant booking. 
2. Scroll down to PDF Documents section. Find the documents you would like to resend. You can choose to  Download the documents and  send them via your email account, or you can click on the  envelope icon to Send PDF from  TrekkSoft. 
3. If you select Send PDF, a new window will appear for you to fill out details of the email.
4. When you're done, click on the Send now button.