Customize emails, tickets, PDFs and more
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How to customise your Terms & Conditions and Privacy Policy

    You can customize all of your customer communication channels such as emails, tickets, Privacy Policies, and Terms & Conditions.

    In this article, we’ll go through how to customize your Terms & Conditions and Privacy Policy.

    Terms & Conditions are the stored text of your Terms & Conditions and Privacy Policy that your customers can read and accept. Each time a customer books a tour, they will be asked to read and check a box to accept your Terms & Conditions and Privacy Policy. If the checkbox is not ticked, the customer will not be able to proceed with the booking, and a warning note will be displayed.

     

    How to set up or edit your Terms & Conditions and Privacy Policy

    Step 1: Open your Templates

    On your Admin Desk, click on Design and Pages in the top menu and then Templates.

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    Step 2: Add your Terms & Conditions and Privacy Policy Text

    We have three text boxes available. Terms and conditions (Long Version), Terms and conditions (Short Version) and Privacy Policy. 

    Terms and conditions (Long Version) store the text of your legal Terms & Conditions.

    Terms and conditions (Short Version) is a text box printed on all tickets and booking confirmations by default. This text box doesn’t have to be used exclusively for Terms & Conditions. It can also be used to pre-empt Frequently Asked Questions for example - Please bring warm clothing or Please arrive 15 minutes before you start the time.

    If Privacy Policy text is added, then the checkbox should also be checked. Once checked, customers will be asked to tick another box to state that they agree with your Privacy Policy.

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