Reports' inaccuracies

If you are experiencing this issue, the re-calculation will be a temporary fix until issue is permanently solved.

Go to the sales or turnover report section
Use the “recalculate” button
Select a small time frame for recalculation, ideally no more than one month at a time. For example, to obtain correct data for a quarter, please recalculate January, then February, and finally March individually
Once data is updated, you will receive a confirmation by email
After recalculation, download or access the report again to see the correct information

Should the error persists or you need any assistance with the recalculation, please contact support@trekksoft.com

Issue with our automated daily recalculation process, which is affecting the accuracy of the sales/turnover data reports resulting in missing baskets, no shown data or negative numbers in the reports.