Customize emails, tickets, PDFs and more
  1. Help Center
  2. Manage
  3. Customize emails, tickets, PDFs and more

How to customise your Emails

    You can customize all of your customer communication channels such as emails, tickets, Privacy Policies, and Terms & Conditions.

    In this article, we’ll go through how to customize your Emails.

    When a booking is made, by default a customer will receive two emails - one PDF ticket(s) email and another Basket Summary Receipt - each within relevant PDF documents. These are fully customizable. 

     

    Step 1: Open your emails to customize

    Navigating to Design & Pages > Templates and clicking on the E-Mails Tab. 

     

    Here you will find a list of email templates and a description of how they are used. Beside each email template, you will find a pencil icon that can be clicked to edit.

     

    Step 2: Customise an email

    All emails are pre-set with generic text. The text is fully customizable, but the Sender Name & Email Address must be completed on any email template used for it correctly work.

    The Sender Name is the name of the person/company the email has been sent from.

    The Sender Email is used if a customer replies to an email automatically sent. It will need to be an active email to receive and send a response. 

    We have pre-set place holders ready for you to copy and paste below your email text box. These will automatically personalize your email to each customer, for example, adding their name, date of travel, etc. 

    Once you have completed your changes click save. 

    Tip: How to Combine Emails (PDF ticket(s) & Basket Summary Receipt)

    For example, instead of sending two emails, you can use the Combine Emails feature so one email is sent with the Basket Summary Receipt and the PDF ticket(s) are instead attached.

    To activate, navigate to Merchant Settings > Merchant Profile and click on the blue Notifications button. Here you can check the Combine trip tickets and receipt in one email? box and click to save.

    When editing the email templates, you can use placeholders.

    For example, if you would like to mention your customer’s name in the email, you can add {user.firstname} in place of the actual name of your customers.

    Say Bob books a trip with you and in the confirmation email, you say:

    “Hey {user.firstname}, thanks for booking a trip with us!”

    Bob will get an email saying:

    “Hey Bob, thanks for booking a trip with us!”

    We have a list of different placeholders for you to add to your emails to make them more personal and friendly. The available placeholders are listed at the bottom of the Edit e-mail page.