TrekkConnect allows you to manage your connections with 3rd party marketplaces, simplifying the mapping process from the initial setup to the long-term maintenance.
In essence, TrekkConnect is our Channel Manager 2.0 a more stable and reliable channel manager, connecting your products to a wider variety of marketplaces.
We're putting you back in the driver's seat and giving you full control over your inventory and the marketplaces you work with.
How to access TrekkConnect?
As long as your TrekkSoft subscription includes the Channel Manager solution, you will receive a TrekkConnect account as well.
To create your TrekkConnect account, please go to Admin Desk>Channel Manager>Marketplaces in your TrekkSoft account, select the marketplaces which you would like to map and click Enable.
Once you've finished applying for the connection to this marketplace in TrekkSoft, you can click on Manage>TrekkConnect to access your TrekkConnect account and start the mapping your products.
If this is the first time you're enabling a marketplace, a user will automatically be created in TrekkConnect with the Contact Person details from your TrekkSoft profile. For security purposes, you can only login by using the email address from that section.
NOTE: If you need additional users created or have trouble logging into TrekkConnect, please contact your account manager.
How to map your activities?
Before you begin mapping your activities, you first need to setup your account and upload products on the marketplace you would like to map. Once that is done, you can proceed to map your products between TrekkSoft and the marketplace using TrekkConnect.
Once you are logged in to your account, click on Marketplaces in the left menu bar and select the marketplace you would like to map your products.
Afterwards, you will need to upload a CSV file to create or update your products. This CSV file is an export of all your products created on that marketplace and you can request it from your contact person at that specific marketplace. If this is the first time you're mapping for a channel, the import button will be in the middle of the screen. Otherwise, you will find it on the top right corner.
Once you have the list of products for the marketplace, select Configure below the product you would like to map.
Now, you can select all the activities you've setup in TrekkSoft that should be connected.
The next step is mapping product Options, which is similar to Schedules in TrekkSoft. Please select the option you would like to map from the options list.
In this window, you will assign all Schedules from TrekkSoft that correspond to each Option. Below that, you have to select the price categories from all selected schedules.
Please note that for certain marketplaces, the price categories are predefined and you will have to disable the ones that are not relevant.
A more complicated example would look like this.
Once all these steps are complete, please click Save.
If you are done with the mapping for all products and all options, please notify the marketplace. For this, please check the 'How to notify marketplaces of a finished mapping?' part below.
How to notify marketplaces when you've finished mapping?
Please notify your Expedia contact person so that they can download the mapping on their side.
TripAdvisor Experiences (previously known as Viator)
For Viator you would have to complete the mapping on the supplier extranet too, but it would have the exact same IDs, products and product options as on TrekkConnect.
Therefore, the second mapping process will be much shorter.
If you have uploaded the incorrect CSV, you have a 'Delete' button next to the 'Import' button. Please note that this will delete everything for that marketplace, including already mapped and live products.
If you wish, you can skip mapping certain products, options or price categories. This means that a specific product, option or price category will not be connected to TrekkSoft and should be deleted or deactivated on the marketplace's side if the connection between TrekkSoft and the Marketplace is enabled.
If you wish, you can also postpone mapping certain products or options to a later date. This means that a specific product or option will not be connected to TrekkSoft for a while and you will be reminded to map it after the date it has been postponed to.
This is great for season offers for example.
TrekkConnect is powered by Experience Bank, the leading company in channel management solutions. You can learn more about Experience Bank here.