CNAME Records, Root Domain Redirects & SSL Certificates

Creating a CNAME record for a subdomain is a great solution for redirecting traffic from your current domain name to your TrekkSoft page. This is a good idea when you want to keep your current domain or are already getting a lot of traffic to your URL. The TrekkSoft page will appear to be hosted on your original domain's website. For example, when a client visits "" the CNAME record will actually cause this URL to display the content on "".

Creating a CNAME

The first step in creating a CNAME record that works with your TrekkSoft site is to add a record in your TrekkSoft account, then you should go to your current hosting provider to add the actual CNAME record for your domain.

(Did you know you can also apply to have TrekkSoft change your domain for you? Please apply for this service here)

Step 1:

First, you must create a record in your TrekkSoft account by going to Settings > Domains / URLs

Click on the Map Subdomain button.



Now, you will see the subdomain listed on the main Domains page, along with a status.

After adding a CNAME record to your main website's DNS Settings (Step 2), the status should have a green check mark to confirm that the subdomain is working properly.

Step 2:

Creating a CNAME record can be very different, depending on your hosting provider. It is a good idea to refer to your particular hosting provider's support section too.

To create a CNAME record, visit the DNS Settings section and look for a Create CNAME Record option.

Next, select a subdomain to map, such as "booking" in the example "".

Type "" in the destination field and click Save.

Try testing the subdomain to make sure that it is redirecting the user to your specific TrekkSoft subdomain.

If this does not work, it is best to contact your hosting provider to see if they can help you resolve the problem. If the issue cannot be resolved, there are a number of alternative solutions available.

Many vendors also choose to forward their "www" subdomain to and then redirect their root domain ( to → → (

Now, if a customer visits or, they will view the content on See below for more information.

Redirecting your Root Domain

If you would like to redirect your root domain (i.e. to a sub domain (i.e. or this is very easy to do. → or

You can also forward the root domain to an entirely different domain. → 

In your control panel, look for the domain that you would like to redirect, and in the information section, select the "forwarding" option.

You will be asked which subdomain that you would like to forward. To only forward the root domain "" just leave the subdomain blank. To forward all subdomains, type "*" in the subdomain field.

A Record 

An A or Address record (also known as a host record) links a domain to an IP address. Your IP address should point to IP for the root domains.

DNS Simple

If you cannot get your forwarding to work correctly for any reason, the final solution would be to use a DNS service, such as DNSimple, to have your website forwarded to your TrekkSoft URL.

SSL Certificates

It is important to keep in mind that when using a CNAME record any existing SSL certificates will need to be installed on our server - in which case charges will apply. TrekkSoft's booking system is already encrypted and completely secure and TrekkSoft buttons, hosted websites and widgets also have an SSL certificate installed, so there is no need to worry about the security of these tools and domains.

Prices regarding SSL Certificates you can see here.


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