How to customize your PDF tickets

You can customize all your customer communication channels such as emails, tickets and Terms & Conditions. In this article, we’ll go through how to do these customizations and what to think about when doing them.

Click on Design and pages in the top menu and then Templates.



You can create your own PDF tickets by starting from scratch or editing an existing template.

Each Activity type (Attractions, Trips, Vouchers) has its own PDF template which can be customized according to your business. By adding various fields, QR codes and customer information, you can make sure that each ticket will have all the information you and your customer needs.

To edit a PDF ticket, go to the Tickets tab and select the Customize button to the right of the ticket you want to customize.


When you are on the ticket customization page, you can download an original template from TrekkSoft by clicking on Create Copy.


You can also create an entirely new ticket. First, click on Choose File, select your own background (saved as a PDF document), then select Upload.


There are a number of placeholders available for you to position over the PDF image, including Customer Names, Logos, and QR codes. Simply click on the type of placeholder you would like to use, and then select what information you want within the placeholder.



To re-position placeholders, simply click on that section and drag it. To modify or delete a placeholder, double-click on the placeholder and options will appear to do so.

Once you have finished positioning the fields, click Save.

Note: in order to add your TOS PDF with your confirmation emails go to Settings>Checkout & Fees and hit on the option below:


Note: Using our QR code feature along with a mobile app, you can validate and manage your tickets on-site by quickly scanning each customer as they arrive.


Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request


Powered by Zendesk