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Customise your Emails

Personalizing your Customer Communications can be great way for you to get a long lasting relationship with your customers.

You can customize all your customer communication channels such as emails, tickets and Terms & Conditions. In this article, we’ll go through how to do these customizations and what to think about when doing them.  

Click on Design and pages in the top menu and then Templates.

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Edit automated emails

To edit the automatic emails sent to customers, select the Emails tab at the top of the templates page.

Here, you’ll find a list of automated emails and a description of when each email is sent out. To customize these emails, simply click on the pencil on the right.

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When editing the email templates, you can use placeholders.

For example, if you would like to mention your customer’s name in the email, you can add {user.firstname} in place of the actual name of your customers.

Say Bob books a trip with you and in the confirmation email, you say:

“Hey {user.firstname}, thanks for booking a trip with us!”

Bob will get an email saying:

“Hey Bob, thanks for booking a trip with us!”

We have a list of different placeholders for you to add to your emails to make them more personal and friendly. The available placeholders are listed at the bottom of the Edit e-mail page.

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