Mobile App

Backend app: Scan a Ticket


TrekkSoft (backend) App is deprecated and will be fully removed on September, 30th.
Please refer to mPOS app which is the new mobile app that will replace the old one. 



Welcome to the future of checking guests in for a trip! 


First of all,  login to our Mobile App. and then select Scan a Ticket


Next, you'll be asked if you'd like to either Enter the Ticket number of the guest OR by just simply scanning the ticket that they have containing the QR Code.



Here's what the QR code or the Ticket ID usually looks like


When tapping on the scan QR Code, your camera will activate (if it's the first time using this feature, your phone will ask you to grant access to TrekkSoft's app to the camera, you'll have to hit "accept"). 

Then, you need to center the QR on the square, as shown in the image above.

Please wait for a few seconds while processing the booking

The QR will be analyzed, showing you the ticket number and the picture shown and the guest will be marked as "arrived" for the activity.

From this screen, you can hit the cart button


Which will show you the details of the booking that was scanned.

If you click on the "More Options" button (The Icon that's a box and has an upward arrow), you'll be given more actions that can be done for the basket that was scanned.

Upon hitting the "More Options" button, you'll be presented with these options:

  • Add Payment: if the client just arrived at the activity and paid for it by hand, the agent can add this payment to his booking.
  • Add Refund: if the client paid more than necessary or wants to quit the activity, you can trigger the refund directly from this screen. 
  • Send all tickets to: a pop will appear, asking you to introduce the email you want to send all the tickets to.